When Credit Card Customer Service Reps Go to Fast Food

The following conversation takes place at the Wendy's drive through speaker.

Wendy’s: Hello

Me: Hello

Wendy’s: Yes, may I have your name please?

Me: Garth

Wendy’s: Gart?

Me: Yeah sure.

Wendy’s: And your last name?

Me: Bryner, why do you need my last name?

Wendy’s: Can you spell that?

Me: Yes I can, why do you need it?

Wendy’s: Oh well, it’s okay. Mr. Bryan. I must inform you that this order will be recorded for quality assurance and training purposes. Are we okay to proceed?

Me: Yes, I’ll watch what I say. I want a Bacon Deluxe without pickles.

Wendy’s: Without pickles? I need to ask my manager, okay to put you on hold?

Me: On hold?

Pause

Wendy’s: Hello?

Me: Yes, I’m here, just about 20 feet from you.

Wendy’s: Mr. Bryan I talked to my manager and we can do that for you this time, but it will cost fifty cents. Okay to process this charge?

Me: No, I’ll take off the pickles myself.

Wendy’s: Oh I’m sorry, Mr. Bryan, I already pushed the button. I can’t reverse that charge but you can log onto your account online and ask for a reversal. May I have your social security number?

Me: No you may not, can I still get my Bacon Deluxe?

Wendy’s: Okay that is the number 5, do you want it in the combo meal?

Me: yes, let’s do that.

Wendy's: The purchase of fries automatically qualifies you to the Wendy’s credit protection program. With this program your account will charged $19.95 a month by electronic funds transfer and will monitor your credit rating and information from all three credit bureaus. Do you wish to continue with the Wendy’s credit protection program?

Me: No I don’t but can I still get fries?

Wendy’s: Ooops I already pushed the button but you can…..

Me: Yes I know I can reverse it online! Can I talk to your manager?

Wendy’s: Oh wait let me see. We are experiencing high customer volume at this time. Can you come back during business hours but avoid our heavy customer volume during lunch and dinner time?

Me: That’s okay I’m never coming here again.

Wendy’s: I’m sorry to hear that Mr. Bryan. Is there anything else I can help you with today?

Me: I’d really like to order something that’s not tied to an online account or monthly financial transactions.

Wendy’s: You can order chicken nuggets.

Me: Fine, I’ll take two orders of that.

Wendy’s: Can I get your email?